Rich,
“In behalf of the National Association of State Boating Law Administrators, I want to take this opportunity to thank you and your drivers at Boats Express for a very professional job well done in transporting a number of boats across the country in the past year. It’s one thing to transport a boat, or a couple of boats, from point A to point B. It becomes a brave new adventure to transport a total of twenty seven boats in large groups from two locations in Virginia to two new locations, one in Arizona and one in Florida. And, to complicate things even more, the boats absolutely could not be damaged during transport…because they had already been crashed – on purpose. When I explained to you that all of these boats were all part of a staged collision project, and are now used to train police officers in how to investigate and reconstruct recreational boating accidents, your fully understood the need to maintain them in their newly-pristine condition throughout the move. You didn’t view this as a negative point; you viewed it as a challenge, as did your drivers.
To add to all this potential stress, the logistics of dealing with all the pieces of the puzzle from long distance was, to say the least, a monumental accomplishment on your part. With me in Illinois, the national organization in Kentucky, the pick-up locations in Virginia, and the delivery locations in Arizona and Florida, I was pleased (but not at all surprised) that the logistics were coordinated with the precision of a fine watch. I know you have probably already had you deep sigh of relief and you probably want to shred any evidence of having dealt with us. That said my sincere thanks for your patience, perseverance, and sense of humor throughout the whole ordeal.”